Return and Refund Policy

Enjoy shopping on SHAGHLATY with these great return policy features:

  1. You have 15 days to make a refund request after your order has been delivered.
  2. You can return any product you have bought, and we will take care of the return shipping costs.
  3. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.


How does Return Policy Work?

    Over Shaghlaty website:

  1. Initiate A Return - Go to Account>My orders page.
  2. Information Collection - Collect the following order information: customer name, order number and order date.
  3. Submit Collected Information - Send the information to Shaghlaty email for returns (returns@shaghlaty.com).
  4. Schedule Pick-up - You will be contacted and a date will be set for receipt.
  5. Return the Item - Pack the item in its original state and packaging. Hand over the package to the shipping representative.
  6. Refund Processed - Once we receive your returned item, we will inspect it and process your refund.


    Over Shaghlaty app:

  1. Initiate A Return - Go to the side menu (My orders).
  2. Information Collection - Collect the following order information: order number, order date, and cost.
  3. Submit Collected Information - Go to the side menu (Contact us), send the order information.
  4. Schedule Pick-up - You will be contacted and a date will be set for receipt.
  5. Return the Item - Pack the item in its original state and packaging. Hand over the package to the shipping representative.
  6. Refund Processed - Once we receive your returned item, we will inspect it and process your refund.